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April 15, 2002
Contact: Nancy Flynn
614/451-3200
nancy@epolicyinstitute.com
Execs Rely On Admins to Manage E-Mail Overload, Poll Reveals:
Admins Often Ghostwrite and Delete the Boss' E-Mail
Columbus, OH...Who's really reading your e-mail? If you're writing the CEO, there's a good chance an administrative professional-not the boss--will read, reply to, and perhaps delete your message.
An online poll conducted by the International Association of Administrative Professionals (IAAP) and The ePolicy Institute reveals busy bosses are increasingly relying upon administrative professionals to serve as electronic gatekeepers who oversee an ever-growing e-mail burden.
"The reliance on admins as e-mail managers is bad news for sales people and
spammers who traditionally have used e-mail to deliver messages directly to the
decision-maker. But it's great news for executives who spend hours reading and
writing e-mail," said Nancy Flynn, executive director of The ePolicy Institute,
www.epolicyinstitute.com, and author of The ePolicy Handbook and
Writing Effective E-Mail.
While 96% of the 513 administrative professionals polled report executives read and respond to their own e-mail, the number of bosses turning to admins to manage e-mail overload is growing:
- 43% of administrative professionals ghostwrite e-mail under executives' names.
- 29% of admins are authorized to delete e-mail addressed to the executive.
- 26% of admins screen executives' in-coming e-mail.
Growing at a rate of 66% annually, e-mail is the most common way for business people to communicate-and there's no end in sight. Over 1.4 trillion e-mail messages were sent from US businesses in 2001, up from 40 billion in 1995, according to International Data Corp.
"All that sending and receiving, responding and deleting takes an enormous toll on workplace productivity," said Flynn, noting research shows the average office worker spends 49 minutes managing e-mail daily, with top management devoting four hours a day to the task. "Executives eager to get a grip on e-mail may find the solution-an e-savvy administrative professional--sitting right outside the office door," said Flynn
Note to Editors: Administrative Professionals Week is April 21-27; Administrative Professionals Day is April 24. For information about the 50th Anniversary of Administrative Professionals Week/Day visit www.iaap-hq.org. Author and ePolicy Institute Executive Director Nancy Flynn is available to discuss E-Mail Management, E-Policy Development, and E-Risk Management. To schedule an interview, contact Nancy Flynn at (614) 451-3200 or e-mail: Nancy@epolicyinstitute.com.
©Copyright 2002, 2001, The ePolicy Institute. All content is the property
of The ePolicy Institute. Visitors may reprint or repost content for
non-commercial use only, provided the following citation is included:
2002, 2001 The ePolicy Institute, Executive Director Nancy Flynn,
e-mail experts@epolicyinstitute.com.
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